Refund & Exchange

How to make a refund/exchange request
If your purchase is within our warranty cover, and you believe it is defective, you can contact us to launch your return request.
Please include all accessories, manuals, and original undamaged packaging
when returning your purchase back to us. We must receive all original products in order to process your return or exchange request.
To return your COWIN product, please email us at with:
• Name of product purchase
• Your purchase order number
• Reasons for refund or exchange
Once we have received your email, our customer support staff will assist you with the rest of the returning process.
Please do not send us anything unless you are instructed to do so