We extend a one year warranty to all items purchased through this website and users that register their product through the product registration form can gain an extra 6 months for a total of 18 months of warranty.
Our policy lasts for 365 days. If 365 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty.
Any item that is returned more than 365 days after delivery
Refunds (if applicable):
You can return an item you bought from the Cowin Store only within 15 calendar days after the day you received it.
We’ll refund the payment method you paid with (minus your original shipping & handling charges and restocking fee if applicable) within 14 business days after Cowin receives the device.
Step 1: Tell us what you want to return
Contact us at +1 (929) 359-6668 (US CST: 9am~5pm) or Support@cowinaudio.com.
Step 2: Wrap it up
Include the following in your package:
• The box your purchase came in
• The device or accessory
• Other accessories, documentation, and anything else that came with the device
Step 3: Send it back to Cowin
To be sure the device arrives in its original condition, package and ship it using the label and instructions from the Cowin support email.
If you’re returning multiple items, package and ship each item separately (unless otherwise specified).
If you bought a wireless device from Cowin Store (like an E8 or E7 Pro) and want to return it, do so within 15 calendar days of receiving it. A restocking fee of $25 applies to any return of such wireless device (excluding purchases and returns occurring in Hawaii and where prohibited by law). The restocking fee will be taxed in select states.
Restocking fees do not apply when the item is returned because the item was defective when it was initially received by the consumer or because the incorrect item was delivered.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@cowinaudio.com.
Exchanges (if applicable):
Exchanges aren’t available. Instead, you can return your purchase and use your refund to buy a different item.
If you think your device is defective, check the Warranty Policy for more information or contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent through email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We do not require you to send the defective product to us.