Limited Warranty Notice (English)
This warranty will be provided by COWIN Audio Technologies Co., Ltd. or the relevant local affiliate listed at the following address: https://www.cowinaudio.com ("COWIN"). COWIN provides the warranty set out in this document, in respect of this COWIN branded product and/or accessory (“Product(s)”) purchased in a member state of the America, European Union, England, Iceland, Norway or Switzerland, to the consumer (the “Warranty”). If the Product is purchased in any of the countries referenced above, this Warranty is valid and enforceable in all of them, although, if the Warranty service is provided in a different country to the country of purchase, the service may be delayed.
The Warranty is voluntarily offered by COWIN and is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.
What is covered by this Warranty
1. COWIN warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period (defined below).
2. We extend a one year warranty to all items purchased through this website and users that register their product through the product registration form can gain an extra 6 months for a total of 18 months of warranty.
3. Consumer law in some countries does not permit limitations on the warranty period or on the type of components covered by a warranty, and therefore, the limitations described at point 2 above, for the limitations not in accordance with such laws, may not apply to you.
What COWIN will do in the event of a Warranty claim
4. During the Warranty Period, COWIN or an authorised service center will repair or replace, at COWIN's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship.
5. The repaired Product or part or, the Product or part provided as a replacement for a defective Product or part, shall be free from defect in materials and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalent reconditioned unit.
6. The consumer shall not be charged (whether for parts, labour or otherwise) for the repair or replacement of a defective Product during the Warranty Period. All replaced defective Product, parts, boards or equipment shall become the property of COWIN.
7. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the date of repair, whichever is longer.
8. The consumer will be required to provide the original retail purchase receipt or other documentation or information requested or required by applicable legislation in respect of the date and place of purchase. In the event that such information is not presented or if it is incomplete or illegible, Cowin reserves the right to refuse providing the above service in respect of the Warranty claim.
What is not covered by the Warranty
9. This Warranty does not cover defects and damage resulting from:
a) Normal wear and tear of the equipment or otherwise due to the normal aging of the equipment.
b) The Product being used other than in a normal and customary manner.
c) Any disassembly, repair, alteration or modifications carried out by anyone other than COWIN or an Authorised Service Center.
d) Misuse, abuse, negligence or an accident howsoever caused.
e) Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
f) Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
g) Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
h) Use outside of use permitted under the Product’s user manual.
10. This Warranty will not be available: a) if the serial number or warranty seal on the Product is illegible, has been defaced or removed; or, b) without any proof of purchase.
11. The Warranty applies to the Product as originally supplied. The Warranty does not apply to any software or other equipment owned by COWIN or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
