Terms of Sales

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Warranty:

COWIN TECHNOLOGY CO.,LIMITED (“Cowin”) warrants your product against defects in materials and workmanship when purchased directly from Cowin or a Cowin authorized reseller. This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee. The warranty is valid from the date of retail purchase for a period of 1 year. In the case of a covered warranty defect, Cowin will at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. Unauthorized repair, modification or customization of your product voids this warranty.

For warranty service on covered defects during the warranty period, contact Cowin using the contact information at www.cowinaudio.com/pages/contacting-cowin for your country/region. Prior to providing warranty service, Cowin may require you to provide proof of purchase details, including but not limited to a receipt or sales invoice.

This limited warranty gives you specific rights that are in addition to other rights you may have under applicable laws, including your rights against the person who sold the Cowin product to you. TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY COWIN. COWIN DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND COWIN’S LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.

We extend a one year warranty to all items purchased through this website and users that register their product through the product registration form can gain an extra 6 months for a total of 18 months of warranty.

Returns & Exchanges:
You can return an item you bought from the Cowin Store only within 30 calendar days after the day you received it. 
We’ll refund the payment method you paid with (minus your original shipping & handling charges and restocking fee if applicable) within 14 business days after Cowin receives the device.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. Any item that is returned more than 30 days after delivery.

Step 1: Tell us what you want to return

Contact us at +1 (929) 359-6668 ( Mon-Fri 9:00 a.m. to 5:30 p.m. PST) or Support.global@cowinaudio.com.

Step 2: Wrap it up

Include the following in your package:
• The box your purchase came in
• The device or accessory
• Other accessories, documentation, and anything else that came with the device

Step 3: Send it back to Cowin (at customer’s expenses and under customer’s responsibility)

To be sure the device arrives in its original condition, package and ship it using the label and instructions from the Cowin support email.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support.global@cowinaudio.com.

Exchanges (if applicable):
Exchanges aren’t available. Instead, you can return your purchase and use your refund to buy a different item.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent through email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


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